Socialized medical care is an approach adopted by numerous countries around the world, and while no system is perfect, no system of healthcare should be based on how much you make, and no one should have to die because they're too poor to pay the hospital bill. In a country where so many things are socialized such as public schools, parks and beaches, libraries and museums, police and fire department protection, it's incredible that we buck and bite at the mere prospect of having to pay for someone's life saving surgery or cancer treatments. I'll pay for children that aren't mine to go to school, I'll pay for the library I never use, I'll pay for the fire department to put out the fire on your house, but I won't pay for you to live a few more years with your loved ones. Makes sense. But in spite of the general population's pettiness, we do have some small saving grace in my lovely sunshine state.
Medi-Cal is a form of government provided healthcare in California. Most people who don't make enough money to qualify for ObamaCare are left with Medi-Cal as a last resort. Provided by everyday tax payers, low income individuals and their families are given access to at least some semblance of healthcare, though it's not always glamorous and at times far below quality. But I am not qualified to speak of the medical component of Medi-Cal; I can only speak to the amazing work we do in community mental health services, and how it compares to the greed of private insurance companies.
I am a mental health therapist and a clinical supervisor for a non-profit, county contracted agency in Los Angeles county. We are funded by Medi-Cal and the Department of Mental Health. We work solely with low income families who either have Medi-Cal or do not have access to health insurance at all; we turn no one away. After completing a full and quite lengthy assessment, we begin services. We see our clients at least once a week but if more sessions are needed due to severity, we will see our clients perhaps two times per week. If even more care is required, the client is referred to a more intensive program where they will receive the adequate care they need. Services are unlimited and we don't stop treatment until therapy goals are met. If our clients cannot come to the office due to transportation issues (many don't have cars or money for the bus, some parents work long hours for meager wages and can't afford to take time off), we will go to them. We provide services in our kids' schools, we go to the client's home, we'll meet them at McDonald's if needed to ensure they get the services they need. We adjust our work schedules and extend our days well past working hours to squeeze in a client who is too severe to go another day without us checking on them. We're always available if they need us. The clients may call in between sessions for information or additional support, and we have a 24 hour call center where clients in crisis can reach a supervisor in the middle of the night if they need to (just please don't call when it's my turn to be on duty, I'm really unpleasant when I don't sleep).
We provide care outside of therapy. Since our program mainly deals with youth, we often go to the clients' schools to provide support during meetings such as IEPs and 504 plans. We advocate for the client to receive additional resources and services and battle with the schools who don't want to pay the extra cash out of pocket to ensure our clients succeed academically. I've gone with my at-risk youth to probation court dates to provide emotional support while they face the judge. I've gone to family court with my DCFS clients to hear and process the good or bad news about whether they will be returning home to their biological families. We've gotten cauliflower ear living on the phone to consult with social workers, probation officers, school psychologists, teachers, and principals to advocate for our clients' needs and coordinate care with everyone who comes into contact with our kids. Because we genuinely care about these people. And that's just individual therapy.
We also provide psychiatrists and nurse practitioners onsite to conduct psychiatric consultations and provide medications as needed. We have incredible psychiatric nurses who work closely with the doctors and frequently check in with clients, medical doctors, and pharmacies to coordinate mental health with medical care. We have case managers, who provide linkage to resources such as food banks, clothing banks, job training, educational programs, additional healthcare programs such as Planned Parenthood, substance abuse programs, and other financial assistance programs. They help kids and young adults complete their high school diplomas, apply for college, and apply for jobs. They also provide additional behavioral services to supplement the therapy services they already receive with individual rehabilitation. We have a housing department to help families obtain affordable housing so they can move their children out of hotels and get back on their feet. We also have heavy involvement with Head Start programs, which are early education programs for low income families that can't afford preschool. We offer parenting classes and a client-run center that works closely with clients trying to stay sober and developmentally disabled adults; they teach these clients job skills, social skills, and provide a sanctuary to keep themselves out of trouble. Needless to say we work our butts off for these people. But for all their profits and budgets, can big private insurance say the same?
Most insurance companies are not designed for high quality out-patient mental healthcare, though the premiums you pay indicate otherwise. When referred to your insurance therapist, you are pre-approved for a set amount of sessions, depending on your reason for referral and the severity of your symptoms. Most patients get 8-10 sessions. If you get a provider who works directly for your insurance, these sessions are typically conducted once a month for approximately 45 minutes. If you get a contracted therapist, you may have weekly sessions, but they will run out much more quickly. Once you complete your authorized amount of therapy sessions, if your therapist determines that you require more care, they have to formally request additional sessions from your insurance provider and await approval. Again, depending on your severity, this may or may not happen. During the course of your treatment, you are required to travel to each session, your therapist will not come to you. You have a very specific amount of time allotted for your issues, and if you require additional time outside of this session, such as going past the session time or calling on the weekend, you will be charged for it. Your therapist will not go to your child's school, will not sit with you at important court dates (unless you subpoena them), and will not advocate for you or your child beyond writing a brief letter of concern, for which you will be charged. It is difficult to develop a sincere, trusting relationship with an individual you may only see once monthly, and truth be told, in some insurance companies, your therapist likely will not remember you very well, as you are one in the 150-200 clients on their caseload.
Now please don't misunderstand me in assuming that all providers under insurance companies are heartless bastards. I had an insurance contracted therapist as a wee lass. She was amazing and she saved my life, and I'm sure there are many in the field like her; however, based on what I hear nowadays, with this conglomerate of private insurance raking in billions of dollars every year, compared to the minuscule budget we're granted, they can and should be doing a lot more. But then again, they're a business. We're not.
The work we do is not done without sacrifice. We jump through hoops to appease our contract holders and there are mountains of paperwork to complete above and beyond the direct care services we provide to our clients that drives us up the wall. As previously mentioned, our offices at times tend to be noisy fast food restaurants, a dirty bench at an inner city school, or in my own unfortunate experience, a living room where I subtly flicked roaches off my bare legs so to not embarrass my young client in their poor living conditions (but I try to look on the bright side, I wasn't the therapist who got scabies). There's never enough time in the day, there's never enough chocolate in the office or tissues to cry out the stress, and if for once there is enough wine in the fridge when you get home, because you're a therapist, you refuse to drink it because you'll psychoanalyze yourself into an alcohol problem. For the additional care and support, the added stress, long hours, and intense caseloads, we are quite underpaid for our contributions to society, and if rumors are true, the small financial relief we got under Obama's Student Loan Forgiveness Program will soon be dismantled. Ironically, though sometimes we need them, we don't make enough to pay for our own private therapy sessions every week and we make too much to qualify for the same level of care we provide. We're stuck with our own private insurances as well.
The funny thing is that if we wanted to, we could go to work for a private insurance company. The work is supposedly easier: they have far less paperwork, they don't have to worry about the county breathing down their necks, and they start their therapists at anywhere from $20-30,000 more a year (yeah, that freakin' much). But the care won't be there. The connections may not be there. The support we know our clients need won't be there. We do what we do because we know that it works. Because we're not a business.
Healthcare, in any capacity, should not be a business. It should not be about profits or maximum charges for minimum care. The services provided by John Q. Taxpayer in this socialized hell I've painted for you are what every American deserves and is entitled to. And I will take the stress and the pay cuts, the bald spots and the premature graying (I have hair trauma from this line of work), to continue to provide what I believe in to my clients. And I'm proud that my agency and my staff are doing the same. May is Mental Health Awareness month, but we do this all year long, and I can only hope it doesn't stop here.